Shipping Policy

How do you ship my orders?

PLEASE NOTE: We only ship Nationwide - in the United States.

Most products ship with UPS rates and standard UPS delivery options. In addition to standard UPS rates, there is a minimal packaging fee. This fee varies from product to product and is based on the fragility of the product. When viewing a product, click on the 'Shipping Info' button for the associated packaging fee.

Orders that are placed after 2:00pm Eastern Time on weekdays and 11:00am Eastern Time on Fridays and Holiday eves, are shipped the next business day. We do not guarantee delivery on orders that are to be shipped Next Day Air, 2 Day Air or 3 Day Select. Please ensure that you order before the cutoff time so that your order will be shipped on time.

PLEASE NOTE: UPS Does not handle or deliver packages on weekends (Saturdays & Sundays).

 

Local Shipping

Local orders are almost always hand delivered by Kandi Kastle delivery personnel usually on the same day. Local orders are determined by distance and select zip codes within close proximity to the Kandi Kastle retail locations.

Most local deliveries are FREE flat-fee for the entire shipment. However, we do reserve the right to adjust delivery fees if the chosen location is far.  If you are unsure about any location, feel free to contact our stores to find out exact delivery rates.

Orders returned or misrouted due to errors on the part of Kandi Kastle will receive a full credit or, will be re-shipped by customer request. Claims for orders returned or misrouted due to incorrect address information provided will not be honored

Please make every effort to verify and provide us with the correct delivery address including correct zip code and apartment numbers, prior to placing your order.

 

Kandi Kastle will extend to our customers the same guarantees offered by the shipping carriers. Kandi Kastle will not honor claims for late delivery that are not guaranteed by the carrier - this includes but not limited to shipments delayed due to severe weather conditions.

 

Can I ship to a P.O. Box or to an APO?

No, we do not deliver to P.O. Boxes or to APO military bases, since UPS does not ship to P.O. Boxes or to APO addresses. Please provide a valid street address.

 

Do you ship international?

No, at this time, we do not ship internationally - only in the United States.

 

Do you charge extra for shipping?

Yes, we do have an extra shipping charge. The prices vary according to location.

 

Can I pick up my order from your store?

Yes, anyone in the Tri-State area can place an order by phone for pickup at one of our stores, located in Flushing, NY.

 

Is there a minimum order?

NO there is not.